Update the Existing License File

After a license file has been activated, you can update the license file to add Licensed Products and/or change endpoint capacity for existing licensed products.

For example, you can update the license file to add an eyeControl license with a capacity of 5,000 endpoints and also expand your eyeSight license from 2,500 to 5,000 endpoints.

To request a license update, contact your Forescout representative. Once approved and finalized, the Entitlement administrator receives an email notification from Forescout that license updates are available. If needed, the Entitlement administrator can allocate the new products/endpoint quantity to the relevant deployment in the Customer Support Portal. See Manage Deployments and Allocate Endpoint License Capacity. A Deployment administrator can then update the license in the Console to apply the license changes.

If you add a Recovery Enterprise Manager to an existing deployment, you will need to update the existing license file for licenses to also be valid on the recovery device.

License updates are performed in one of two ways:

• Online License Update
• Offline License Update

If you have completed the Customer Verification process during Console login AND if your Enterprise Manager is connected to the internet, this activity is performed online.

In addition to the conditions above, the Request customer verification checkbox must be selected for the online process to initiate. This checkbox is selected by default. This checkbox can be found in the Console under Options CounterACT User Profiles Password and SessionsLogin tab.