Configuring Forescout Cloud to integrate with ServiceDesk Plus

 

1. In the Forescout Cloud console, go to Administration > Integrations and click Add App.
2. Select Case Management from the CATEGORY dropdown.
3. Select ServiceDesk Plus from the list.
4. Specify a unique name for the integration in the INTEGRATION NAME field.
5. Use the DEFAULT FOR CASE dropdown to choose a specific default case type for the integration.
6. Enter INSTANCE NAME, CODE, EMAIL ID, CLIENT ID, and CLIENT SECRET.
7. Once ServiceDesk Plus is integrated successfully, Go to Cases and select a case. Then scroll to the External Case Management.
8. Under External Case Management, select from the following two options:
   • New Request: will create a new request.
   • Link Existing Request: This will link an existing ServiceDesk Plus request ticket with a case. Inputs - Request ID.
9. Once a Request is created or linked, details of the ServiceDesk Plus request will be shown.
10. When you are finished filling in all of the fields, click Connect.