Add ServiceNow integration to Forescout Cloud

  1. In the Administration menu, select Integrations.
  2. Click the Add Application button.
  3. In the Category dropdown, select Case Management.
  4. In the Application dropdown, select ServiceNow.
    The Configurations pane opens.

  5. If you want to automatically generate a standard ServiceNow security incident case for all threat detections, set the AUTO-CREATE toggle to On. If you set the toggle to On with a ServiceNow security incident response (SIR) integration, Forescout Cloud will only create an SIR case when the Forescout case status changes to Escalate to Customer.
  6. In the Integration Name field, enter a unique name for the integration.
  7. In the Case Type dropdown, select a case type for the integration.
  8. Fill out the remaining fields with your credentials and click the Connect button.