Edit the role of the new user

The   ServiceNow integration requires the ability to call the ServiceNow REST APIs to read and write to the ServiceNow incident table.

Note: For more information, see Assign a role to a user in the ServiceNow documentation.
  1. In ServiceNow, navigate to the new user record.
  2. In the Roles related list, select Edit.
  3. Add the snc_platform_rest_api_access and web_service_admin roles to the user for standard ServiceNow incidents.
  4. Add the sn_si.manager role to the user for ServiceNow security incident response (SIR).