Integrating Jira Enterprise Service Management with Forescout Cloud

To integrate Forescout Cloud with the on-premises Jira Enterprise Service Management, complete the following procedure:

  1. On the Forescout Cloud console, select Administration > Integrations.
  2. Click the + Add App button.
  3. Select Case Management from the CATEGORY dropdown.
  4. Select Jira Enterprise from the list.

  5. Specify a unique name for the integration in the INTEGRATION NAME field.
  6. Use the DEFAULT FOR CASE dropdown to choose a specific default Forescout Cloud case type for the integration.
  7. Enter your Jira Enterprise USERNAME and PASSWORD, and your ENTERPRISE DOMAIN URL.
  8. Select the PROJECT and ISSUE TYPE and click Connect. Jira Enterprise should appear in the App Integration list if the integration has been successful:

  9. Once the integration has succeeded you can verify operation by clicking the Cases tab, selecting a case, and scrolling down to External Case Management, which should present two options:
    1. New Issue: Forescout Cloud will create a new issue based on the issue type selected in step 6.
    2. Link Existing Issue: This will link an existing Jira Enterprise issue to a Forescout Cloud case.
  10. Once the issue is created or linked, details of the Jira issue will be shown: