About the Technical Support Plugin

The Technical Support plugin provides an infrastructure used to automatically analyze an extensive range of log files on your system and send them to the Forescout support (Customer Care) team for further investigation.

The plugin is a component of the Forescout eyeSight (formerly Forescout Platform or CounterAct) and Core Extensions Module.

Analysis of log files is carried out on a wide range of issues, for example service restarts, database issues, plugin errors, issues dealing with policies, internal processes, reports or any other issue occurring on your Forescout system.

The plugin provides a command line interface (CLI) command that analyzes and sends system log files for each of your eyeSight devices. Run the tool on the device you want to troubleshoot.

By default, information is sent from the last 24 hours.

Installation of the plugin does not initiate the tool. Information is collected, analyzed and sent only when the CLI command is running.

For customers who do not have internet access, an option is available to save the files on an Appliance.

The plugin also provides Health Monitoring Policies Properties and Dashboard.