Integration prerequisite steps when using self client

 

Self Client (OAuth 2.0 3LO) allows external applications and services to access ServiceDesk Plus product APIs on a user's behalf. OAuth 2.0 (3LO) apps are created and managed in the developer console. Required fields to connect to ServiceDesk Plus and get access token are as follows:

  • client_id
  • client_secret
  • scope
  • redirect_url
  • grant_type(fixed)
Field Description
client_id Set this to the Client ID for your app. Find this in Settings for your app in the developer console.
client_secret Set this to the Client Secret for your app. Find this in Settings for your app in the developer console.
scope

Set this to the desired scopes:

  • Separate multiple scopes with a space.

  • Only choose from the scopes that you have already added to the APIs for your app in the developer console.

  • You may specify scopes from multiple products.
redirect_url Set this to Zoho - Cloud Software Suite and SaaS Applications for Businesses
grant_type (Fixed) Set to authorization_code as you are requesting an authorization code.

OAuth 2.0 allows your integration to access ServiceDesk product APIs on a user's behalf.

Next, see Configuring the ServiceDesk Integration.